Office Policies

woman smiling

Our Mission

It is our mission to provide you with the best available orthodontic treatment in a friendly, caring environment. We want to help you realize your goals of excellent dental health and a confident and beautiful smile, while providing flexible and affordable payment options.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Friday: 9 a.m. – 6 p.m.
Saturday: 8 a.m. – 3 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment.

Late or cancellation patients are dealt with according to the treatment scheduled for that appointment. For shorter procedures, we try to accommodate late patients and see them once they come or at the next available slot. For longer procedures, we may ask the late patients to reschedule so that we have sufficient time to complete the procedure.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. If you have any questions, our courteous staff is always available to answer them.